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Service Specialist

Summary
Customer service is our number one priority. Our Service Specialists are not just cashiers. Our Service Specialists are required to perform the following:
Provide an enthusiastic greeting to all customers upon entering the store or on the phone.
Get to know your customers and use their name.
Go out of your way to make customers feel important and valued. Give 100% attention to customers.
Move quickly to provide fast service.
Offer suggestions and promotions.
Thank customers for their business and invite them back.
Without our customers we would not be in business. Its imperative they receive 100% of our attention and we show appreciation for their business.
Additional Essential Duties and Responsibilities
Cash Handling
Rings up all sales showing amount due; responsible for all cash including monies received and disbursed during the assigned shift, in the form of cash, credit cards, or any other acceptable form of payment
Responsible for suggestive selling products or merchandise to customers
Rings up credit card sales and processes credit cards according to company and credit card guidelines
Makes routine cash drops to the safe, as identified in company Cash Handling Policy.
Maintain a minimum cash drawer according to company policy.
Scan or ring up all merchandise
Complete end of shift paperwork with accuracy, including adding and subtracting, and verifying lottery tickets
Cleaning and Housekeeping: Inside
o Restrooms: clean toilet, sink, mirror, walls, and ceiling. Keep clean and odor free. Soap towels and toilet paper stocked.
o Floors: Sweep and mop store floors, keep free of trash, spills, and stains; rugs swept and free of trash
o Shelves: Clean and dust free; maintain shelf labels as needed; merchandise clean and dust free; assist with store resets including removing product from shelves, move shelving, etc.
o Coolers: Clean doors and shelves, keep free of stains and spills
o Trash Cans: Emptied, clean and bags tucked out of site
o Doors & Windows: Clean and free of dirt and smudges
o POS Counter Area: Clean and organized; free of trash
o Coffee and Fountain Area: Clean, free of spills and trash
o Clean and organize stockroom and cooler
Cleaning and Housekeeping: Outside
Parking Lot: Sweep and free of all trash, oil, gas spots, cigarette butts, and weeds
Fuel Island: Clean dispenser pumps and nozzles, fill windshield washer buckets; squeegies and towels on all islands
Sidewalks: Clean, stain and trash free
Trash Cans: Clean, not overflowing, and bags tucked
Car Wash: Sweep inside
Additional Essential Duties and Responsibilities Continued
Merchandising
Stock, front, and face all merchandise
Stock fountain, cooler, and freezer
Sales Counter: Proper Cig. display, products priced
Bag Ice
Brew Coffee
Stock lottery supplies and cigarettes
All merchandised priced
No out of date merchandise
Control inventory and protects company assets.
Cooler fronted and labels faced
Move and build displays
Miscellaneous
Responsible for securing proper customer identification as required by state and federal law on all restricted products including:
Tobacco
Alcohol
Lottery
Responsible for clocking in and out, which accurately indicates the hours worked
Responsible for checking in vendors using handheld scanner, and gas deliveries
Regular and Predictable attendance
Honest, ready, and willing to perform duties and assigned tasks as assigned by members of management
Must have a neat and well groomed appearance


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