IT Site Services Support Specialist
It is our people behind life's passions who will make the big difference. If you are interested in becoming part of a company that delivers market leading products, driving your own career and working with brands committed to active lifestyles, then you've found your fit. Have what it takes? Join us. The IT Site Services Support Specialist assists the Divisional Manager in acting as a liaison between the IT Site Services department and the IT representatives at all Corporate IT departments. As an IT Site Services Support Specialist, you will be responsible for the diagnosis, repair, and maintenance of IT hardware and software components to ensure the smooth operation of the Business. Primary responsibilities include, but are not limited to, installing, and configuring computer hardware and software, Office 365 & Microsoft Teams support, supporting multiple OS levels including Apple and Android, working closely with other teams within Brunswick IT and to be the primary point of contact for local IT support. This position will also participate in driving business process changes through technology, while working independently or in a group to help develop technical strategies to propel our business forward. The IT Site Services Support Specialist will be expected to work closely with vendors and external support representatives. This position is expected to maintain the highest possible level of security and ethical responsibility, while immediately reporting any suspected breach or violations. This position requires the highest level of cooperation with all users of IT systems, while always maintaining a positive and professional attitude. The ideal candidate will suggest changes that would result in improvements of accuracy, efficiency, and customer service. This position is responsible for helping to facilitate and communicate the strategy, direction, and initiatives of Brunswick and Mercury Marine's IT Department to ensure a common vision amongst all facilities (One Company - One Culture). Principal Accountabilities Manage / Coordinate with IT staff in the assigned region Coordinate all hardware, software, and network upgrades in the assigned region Assist with providing oversight and understanding or IT Site Service needs at all U.S. Mercury Marine locations Evaluate, use, and socialize new technologies so they can be leveraged to improve business processes and/or save money such as, Microsoft Endpoint Manager, SOTI, PowerShell scripting to automate tasks, package applications for automated deployment, and automation to ensure manufacturing device updates occur per defined windows Lead and assist with Site Services related projects including, but not limited to, the site completion and go lives, the annual PC refresh, Windows updates, site health, etc. Assist with coordination of hardware, software, and network upgrades for Mercury Marine when needed Diagnose, analyze, and resolve issues - both locally and at our remote locations as needed Provide first level support to end user devices and peripherals (PC's, Laptops, Tablets, Android Devices, MACs, Printers, Scanners, Etc.) Attend quarterly or semi-annual Technology Integration Group meetings with IT representatives from the region facilities Assist in annual Technology Integration Group meetings with IT representatives from all facilities Ensure that due diligence and asset management inventories are up to date when new hardware is deployed or removed Recognize and identify potential areas where policies and procedures require change or development and report them to the appropriate manager Adhere to the BCIT Change Management System and while using proper Change Control and Event Log documents for all changes/issues/problems. Assist in documenting all regional projects using BCIT processes Be a technical resource, provide planning, and drive execution for special projects while still performing current job duties Assist in communication to End-Users regarding changes, upgrades, or planned outages Strictly follow guidance and regulations provided by Brunswick Information Security Follow all company and departmental policies and procedures. Perform at or above Information Systems performance standards set by BCIT Maintain the highest level of cooperation with all users of Information Systems. Suggest changes that would result in improvements of accuracy, efficiency, and customer service Ensure that all hardware and software installed at facilities meets BCIT Standards. Ensure that devices meet asset health and compliance standards, including but not limited to, UPS, antivirus, patching and version requirements, data encryption, and device life cycle management Assist in yearly IT capital budget planning as needed Reporting Responsibilities This position reports to the Divisional Site Services Manager Hours Normal hours are on-premise Monday through Friday, 40-45 hours per week. However, the IT Site Services Support Specialist must be adaptable to plant schedules and work off-hours and weekends as required. Required Qualifications Associate degree in Computer Science or equivalent experience Five to six years' experience in working on or managing IT related projects Knowledge and understanding of Windows, Apple, and Android operating systems, PC and Server relations, Office 365, Cloud, and on-premise storage, as well as IT ticketing systems Excellent communication, organization, and interpersonal skills. Must be able to work with people at all levels and skill sets Knowledge and understanding of telecommunications systems such as Mitel/VOIP and Network technologies Knowledge and use of DevOps / Project Management concepts Periodic travel may be required Desired Qualifications Undergraduate degree in Computer Science or related field Eight to nine years' experience in working on or managing IT related projects Five to six years supporting current BCIT technologies. Windows, Apple, and Android operating systems, Office 365, Networking, ServiceNow, Mitel, etc. Knowledge and understanding of networks and TCP/IP protocol Knowledge and understanding of budgeting We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and inspiration. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process. Equal Opportunity Employer:
Minorities/Women/Protected Veterans/Disabled Brunswick and Workday Privacy Policies Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. All job offers will come to you via the candidate portal you create when applying through a posted position through If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or #Brunswick Corporation
Salary Range:
$80K -- $100K
Minimum Qualification
Technical Support, IT SecurityEstimated Salary: $20 to $28 per hour based on qualifications.
Minorities/Women/Protected Veterans/Disabled Brunswick and Workday Privacy Policies Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. All job offers will come to you via the candidate portal you create when applying through a posted position through If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or #Brunswick Corporation
Salary Range:
$80K -- $100K
Minimum Qualification
Technical Support, IT SecurityEstimated Salary: $20 to $28 per hour based on qualifications.
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